# FAQ

## Access

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<summary><strong>How do I get access to BigBeluga tools?</strong>                                                      </summary>

All exclusive indicators and toolkits are invite-only on TradingView. \
After subscribing to a plan on [BigBeluga.com](https://bigbeluga.com), your TradingView username is added and access. You’ll see the indicators under **Invite-Only Scripts** in your TradingView account.&#x20;

[get-started](https://docs.bigbeluga.com/get-started/get-started "mention")

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<details>

<summary>Which subscription plan should I choose?                                                          </summary>

* Monthly ($66.47/month) → Best if you want to test the waters or trade short-term with full toolkit access.
* Quarterly ($149/quarter) → Saves $201.64 per year compared to monthly. Good for consistent users.
* Yearly ($469/year) → Best value (saves $328.64 per year compared to monthly. Full toolkit access plus all updates.
* Lifetime ($1999 one-time payment) → Full access to everything permanently, no renewals. Pays for itself in 2.5 years compared to the monthly plan.

#### All plans include:

✓ Market Core/Waves Toolkits

✓ Smart Money Toolkit/Backtester

✓ Nautilus Pro Oscillator

✓ Ultimate MACD Suite&#x20;

✓ Ultimate RSI Suite

✓ Sonar AI

✓ Premium Discord + Telegram

✓ 24/7 support & active updates

#### Lifetime includes:

✓ All features from all other plans
\
✓ Market Echo Screener — scans multiple markets in seconds and highlights high-probability setups
\
✓ Strategy Builder Pro — build unique rule-based strategies using signals from all premium tools

{% hint style="info" %}
Want to pay with Crypto? Crypto payments are accepted for Yearly and Lifetime plans. Just open a ticket in our Discord server to request a purchase!
{% endhint %}

#### &#x20; Get access to plans at: [BigBeluga.com](https://bigbeluga.com)

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<details>

<summary>Can I try the tools before subscribing?</summary>

Yes! We now offer a 3-day trial so you can test the tools before committing to a subscription.

To get the most out of your trial, you can also:

* Explore full documentation
* Check detailed screenshots & guides
* Watch how the strategies examples are explained in the Discord server

</details>

<details>

<summary>What if I don’t see the indicators after subscribing?</summary>

* Make sure you provided your **correct TradingView username** at checkout
* Check your *Invite-Only Scripts* tab in TradingView
* If access isn’t visible within 24 hours, contact support via a ticket on [Discord](https://discord.com/invite/FuW63RKgdc)

  &#x20;or email <mark style="color:$primary;"><support@bigbeluga.com></mark>

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## Tools

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<summary>What markets can I use the tools on?</summary>

You can apply them across all major asset classes available on TradingView:

* **Crypto** (spot & futures)
* **Forex** (majors, minors, exotics)
* **Stocks & Indices**
* **Commodities & Futures**

</details>

<details>

<summary>What timeframes work best?</summary>

The tools work on **all available timeframes.**

There is no single “perfect” timeframe — it depends on your **trading strategy, risk management, and market conditions**:

* **Lower timeframes (1m–15m)** → More signals, but higher noise. Suitable for scalpers.
* **Mid timeframes (1h–4h)** → Balanced view with fewer false signals. Popular among swing traders.
* **Higher timeframes (1D–1W)** → Clearer structure, stronger signals, ideal for long-term trend bias.

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<details>

<summary>What’s the win rate of the indicators?</summary>

There is **no fixed win rate** — performance varies by market conditions, timeframe, and risk management. The tools are designed to identify trends, liquidity zones, and market flows but should be used with **confirmation and risk controls**.

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<details>

<summary>Do the tools repaint?</summary>

No. Once a signal is confirmed on a <mark style="color:$primary;">closed candle</mark>, it does not disappear or move.

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<details>

<summary>Can I use these tools with a free TradingView account?</summary>

Yes. A free TradingView account works, but a **Pro subscription** is recommended for more layouts, alerts, and smoother workflow.

</details>

## Sonar AI Extension

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<summary>How do I get the Sonar AI extension?</summary>

You can download it for free from the [official Chrome Web Store](https://chromewebstore.google.com/detail/sonar-trade-with-ai-real/knohjfmibiegmojdghpnkgbhfcmighda).

</details>

<details>

<summary>How does the AI chat work?</summary>

When you install the extension, you’ll receive free tokens for AI chat.

* Once your tokens expire, you’ll need to purchase additional tokens directly inside the extension.
* Token purchases unlock extended AI chat usage but do not affect the free features.

</details>

<details>

<summary>Do I need a subscription plan to use the extension?</summary>

AI Support & Resistance, the Whale Alerts Panel, and the Liquidations Panel are premium features and are available with any active subscription plan.

The Order Book and Long/Short Ratio remain completely free and can be used without a subscription.

AI Chat works on a token-based system.\
New users receive a limited amount of free tokens on first use. Once those tokens are used, additional tokens can be purchased to continue using the AI features.

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<details>

<summary>Can the AI analyze my charts?</summary>

Yes. The AI chat can analyze your chart by **screenshot upload** and provide:

* Suggested **buy and sell zones**
* Key **support and resistance levels**
* General market structure insights

This makes it a personal trading assistant directly inside your browser.

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## Billing

<details>

<summary>How to Cancel or Manage Your Account?</summary>

You are responsible for managing your own account settings. To avoid future charges, you can schedule a cancellation at any time via these methods:

1. The Customer Portal: Visit [portal.bigbeluga.com](https://portal.bigbeluga.com). This is the fastest way to:
   * Turn off auto-renewal.
   * Upgrade or change your plan.
   * Check your next billing date and view invoices.
2. Support Ticket: Open a ticket on our Discord server.
3. Email: Send a request to <support@bigbeluga.com>.

</details>

<details>

<summary>How do I reactivate my subscription?</summary>

If you wish to reactivate your subscription, simply resubscribe through our website — you may choose any plan. After completing the purchase and submitting your TradingView username, go to TradingView and refresh your browser. Your access will be restored immediately.

</details>

<details>

<summary>How do I upgrade my subscription?</summary>

* Contact support (open a ticket on [Discord](https://discord.com/invite/FuW63RKgdc), email), and they will schedule the change.
* The upgrade will activate after payment, and your TradingView access will automatically update to the new plan.

To upgrade (for example, from **Monthly** to **Quarterly, Yearly or Lifetime**).\
\
Support email: <support@bigbeluga.com>

</details>

<details>

<summary>What is your refund policy?</summary>

#### 7-Day Risk-Free Guarantee

We offer a 7-day money-back guarantee for all new subscriptions to ensure you’re happy with the service.

* Eligibility: This applies only to your first-time purchase. It does not apply to renewals or repeat subscriptions.
* Requirement: You must provide a valid reason for your cancellation request within the first 7 days.
* How to claim: Email <support@bigbeluga.com> to start the process.

#### General Refund Rules

* Standard Policy: Outside of the initial 7-day window, all purchases and renewals are non-refundable.
* Renewals: We do not offer refunds for unwanted renewals. Please ensure you cancel before your billing date if you do not wish to continue.
* Duplicate Payments: If you are accidentally charged twice for the same period, we will issue a full refund for the extra charge.

</details>

## Affiliates

<details>

<summary>How do I earn with BigBeluga</summary>

1. #### [Sign up to become an affiliate](https://www.bigbeluga.com/affiliates)

   Sign up by filling out the form below & enter your payment information.
2. #### Share your affiliate link

   Track the performance of your affiliate link from your  account.
3. #### <mark style="color:$warning;">Earn 50% recurring commission</mark>

   When users purchase anything with your affiliate link, you'll receive recurring payouts every month they stay signed up via PayPal.

{% hint style="warning" %}
&#x20;Affiliates are strictly prohibited from promoting BigBeluga through paid advertising such as Google or Facebook Ads, and any violation of these rules may lead to review or termination of partnership and commissions.&#x20;

* Payouts are issued on the 1st of each month via PayPal. BigBeluga reserves the right to review promotional activity before releasing commissions, and affiliates not actively subscribed to BigBeluga may be required to verify their activity via email.&#x20;
* Affiliates must not promise profits or guaranteed win rates, and commissions will be denied for refunded or disputed payments.&#x20;
* Tracking relies on the affiliate’s unique link with a 30-day cookie window, and no manual adjustments will be made if referrals fail to track due to device or browser changes.&#x20;
* Spamming links on TradingView or similar platforms will result in immediate removal from the program.&#x20;
* By participating, affiliates acknowledge that BigBeluga reserves full rights to suspend, deny commissions, or terminate access at any time if promotional practices or conduct are deemed inappropriate or misaligned with the brand.&#x20;
* The program welcomes genuine creators who believe in BigBeluga’s products and wish to share them authentically within their networks.&#x20;
* All content including posts, videos, blogs, and comments must be in good taste, reflect professionalism, and portray BigBeluga positively, without any discriminatory or offensive material based on race, gender, religion, nationality, disability, sexual orientation, or age.

***

*For any inquiries or partnership requests, please contact <mark style="color:$primary;"><partnerships@bigbeluga.com></mark>*
{% endhint %}

</details>

## Other

<details>

<summary>DISCLAIMER</summary>

<mark style="color:$info;">The information, examples, and strategies presented in this document are for educational purposes only.</mark>&#x20;

<mark style="color:$info;">They are intended to demonstrate how certain technical indicators may be used in trading setups.</mark>&#x20;

<mark style="color:$info;">Trading financial markets involves risk, and there is always the potential for financial loss.</mark>&#x20;

<mark style="color:$info;">The examples provided are not guarantees of success or profit, nor are they to be interpreted as financial advice.</mark>

<mark style="color:$info;">Users are solely responsible for their own investment decisions.</mark>&#x20;

<mark style="color:$info;">Before making any financial decisions, it is strongly recommended to consult with a professional financial advisor and thoroughly understand the risks involved in trading.</mark>&#x20;

<mark style="color:$info;">The author of this document assumes no responsibility for any trading losses that may occur as a result of following the strategies or setups outlined here.</mark>

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